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Bunce
Bunce is a 2021-founded customer engagement platform for modern software companies. They provide companies with an app to send targeted messaging and automation across Emails, SMS, WhatsApp, and In-app notifications that lead to retention and revenue growth.
As a Product Manager at Bunce, I play a pivotal role in driving the company's growth and innovation. My key responsibilities and achievements include:
- Customer Success and Feedback: Actively contribute to CUSTOMER SUCCESS by gathering feedback through USER INTERVIEWS, CALLS, and USABILITY TESTING SESSIONS. This has led to increased customer satisfaction and a CHURN REDUCTION RATE of 10%.
- Quality Assurance: Maintain a flawless record of 0% DEFECTS PER SPRINT by meticulously testing features individually and holistically, ensuring OPTIMAL FUNCTIONALITY and USER EXPERIENCE.
- Third-Party Integrations: Led the INTEGRATION of over 15 THIRD-PARTY PAYMENT, DATABASE, and ADVERTISING SOLUTIONS by evaluating value propositions, prioritizing against roadmap objectives, and empowering the development team. AI Initiative Leadership: Leading the company's initiative to incorporate ARTIFICIAL INTELLIGENCE into our products, enhancing overall capabilities and customer experience.
- Marketing Collaboration: Collaborate with the MARKETING TEAM to attend EVENTS and engage directly with customers, ensuring we touch base with our user base and gather valuable insights.
Skills Acquired
- Customer Feedback Analysis
- User Interviews
- Usability Testing
- Customer Satisfaction Improvement
- Market Research
- Competitor Analysis
- Customer Engagement
- Strategic Planning
- Quality Assurance
- Feature Testing
- Defect Management
- User Experience Optimization
- Integration Management
- Value Proposition Evaluation
- Roadmap Prioritization
- Team Leadership
- Artificial Intelligence Product Management
- Initiative Leadership
- Product Innovation
- Marketing Collaboration